SHIPPING POLICY
SHIPPING POLICY
Last updated: October 28, 2026
This Shipping Policy explains shipping availability, charges, processing, tracking, delivery times, customs, and delivery-related procedures for orders placed at https://oraoor.com.
1. SHIPPING DESTINATIONS
ORAOOR offers shipping to the United States and other international destinations currently supported by our online checkout. Availability depends on the country or region, postal code, product restrictions, carrier services, and applicable customs or transport regulations.
Please enter your complete delivery address at checkout to confirm whether a valid shipping option is available. If an address or destination is not accepted at checkout, we cannot currently deliver there. We do not guarantee service to every country, territory, or remote area.
2. FREE STANDARD SHIPPING
ORAOOR offers free standard shipping on all accepted orders, with no minimum purchase requirement.
Standard shipping charge: $0.00.
No additional standard handling or shipping fee is added to an accepted order. If an optional paid shipping service is available, its charge will be shown before the customer confirms payment.
IMPORTANT FOR INTERNATIONAL ORDERS: Free standard shipping covers the transportation service, not necessarily government-imposed import charges. Customs duties, import VAT, customs clearance charges, or other taxes may apply in the destination country and may be payable by the recipient unless expressly shown as included or collected at checkout.
3. ORDER PROCESSING TIME
Normal processing time: 1–3 business days.
Business days are Monday through Friday, excluding applicable US public holidays. Processing starts after successful payment confirmation and any required order or address checks. It may include verifying the order, confirming availability, preparing merchandise, packaging, and handing the parcel to a carrier.
Orders submitted on weekends or public holidays normally begin processing on the next business day. Processing time is separate from carrier transit time.
4. ESTIMATED TRANSIT AND TOTAL DELIVERY TIME
Standard transit after dispatch: 7–15 business days.
Total estimated delivery, including processing: 8–18 business days.
These are estimates, not guaranteed delivery dates. The actual timeframe may vary by destination, carrier service, customs inspections, severe weather, public holidays, remote delivery conditions, or transportation interruptions. Where more specific delivery information applies, it may be presented at checkout.
5. FULFILLMENT AND SHIPPING ORIGIN
Orders may be prepared at different fulfillment or distribution locations, depending on inventory, the merchandise ordered, and delivery destination. A shipment may originate from a location other than the published ORAOOR business contact address. Items in the same order may occasionally ship separately. The fulfillment location does not change the delivery terms or shipping charges communicated at checkout.
6. ORDER CONFIRMATION
After an order is submitted successfully, we normally send an order confirmation to the email address provided during checkout. Please check your item selection, order number, delivery address, and payment details. Report any error promptly to hallo@oraoor.com.
7. DISPATCH AND TRACKING
After dispatch, we normally send a shipping confirmation. Where available, it includes a tracking number or link. The carrier may take approximately 24–48 hours to display its first tracking event. International tracking may temporarily pause during transportation between facilities or customs processing.
8. SPLIT SHIPMENTS
Orders containing multiple garments, bags, or accessories may be sent in separate parcels due to inventory availability, packaging needs, or fulfillment locations. They may arrive on different dates. We do not charge additional standard shipping fees solely because ORAOOR splits an accepted order.
9. ACCURATE DELIVERY DETAILS
Customers must provide a complete and accurate recipient name, street address, unit number where applicable, city, postal code, country, email address, and telephone number. If there is an error, contact hallo@oraoor.com as soon as possible. We will try to correct it before dispatch, but cannot guarantee changes after the parcel has entered fulfillment or been transferred to the carrier.
10. CUSTOMS AND IMPORT REQUIREMENTS
International shipments may undergo customs clearance or inspection. Applicable import duties, import taxes, VAT, and government-imposed clearance charges may be payable by the recipient unless expressly collected or included at checkout. These charges are not ORAOOR standard shipping fees. Customs procedures may also delay delivery.
If a shipment is refused or unclaimed because import fees are unpaid, the parcel may be returned. Return or refund eligibility is addressed under our Return & Refund Policy and applicable consumer law.
11. SHIPPING DELAYS
If an order cannot be shipped within the promised period, we will notify the customer and provide a revised estimate where possible. Customers may accept the delay or cancel the unshipped order for a refund in accordance with applicable law.
If a dispatched parcel has passed its estimated delivery timeframe, check the available tracking information and contact hallo@oraoor.com with your order number. We will review the shipment and contact the carrier when appropriate.
12. LOST OR MISSING PARCELS
If a parcel appears lost in transit, contact us with your order number. We will review the available tracking and carrier information. Where a parcel is confirmed lost or cannot be delivered, we will provide an appropriate remedy, such as replacement or refund, in accordance with applicable law.
If tracking shows delivered but the parcel cannot be located, please check with household members, neighbors, the building reception where applicable, and the carrier, then contact us for further assistance.
13. DAMAGED OR INCORRECT DELIVERIES
If clothing, a handbag, or an accessory arrives damaged, defective, incomplete, or different from the order, email hallo@oraoor.com promptly. Include your order number, a description of the problem, and photographs where reasonably available. We will handle the claim under our Return & Refund Policy and applicable law.
14. FAILED OR UNCLAIMED DELIVERIES
A parcel may be returned if an address is incorrect, delivery attempts fail, the package is not collected, or delivery is refused. Contact us for the available reshipment or refund options. Any applicable charge for a customer-requested reshipment will be communicated before shipment.
15. ORDER CHANGES AND CANCELLATIONS
Contact hallo@oraoor.com promptly to request a change or cancellation. We will make reasonable efforts to accommodate requests before dispatch, but cannot guarantee changes after fulfillment or shipment begins. Applicable consumer cancellation and return rights are unaffected.
16. RETURNS AND REFUNDS
Our separate Return & Refund Policy explains return eligibility, damaged or incorrect merchandise, exchanges, refund procedures, and other after-sales matters. Nothing in this Shipping Policy removes mandatory consumer protections.
17. CONTACT
ORAOOR
Website: https://oraoor.com
Email: hallo@oraoor.com
Telephone: +1 (503) 417-9816
Business Address:
8832 S Eggleston Ave
Chicago, Illinois 60620
United States
Please provide your order number when contacting us about shipping.