RETURN & REFUND POLICY
RETURN & REFUND POLICY
Last updated: October 28, 2026
This policy describes returns, exchanges, cancellations, and refunds for eligible clothing, handbags, bags, and fashion accessories purchased from ORAOOR at https://oraoor.com.
1. RETURN PERIOD
ORAOOR offers a 30-day voluntary return window for eligible items, beginning on the date of delivery. To initiate a return, please email hallo@oraoor.com within 30 calendar days of delivery. Additional statutory rights may apply beyond this period.
2. GENERAL RETURN CONDITIONS
For a standard change-of-mind return, an item should generally be in substantially the same condition as received, with no damage caused after delivery and no extended use. Reasonable inspection is permitted. Include original tags, accessories, and packaging where supplied and reasonably possible, together with proof of purchase or the order number.
These conditions do not limit mandatory remedies for defective, damaged, or materially misdescribed merchandise.
3. CLOTHING RETURNS
Customers may try on clothing to assess size and fit. For an ordinary change-of-mind return, garments should not have been worn for extended use, washed, altered, stained, or damaged, and should be free from strong odors. Original tags should remain attached where reasonably applicable. A size or fit concern should be described when requesting a return or exchange.
4. HANDBAGS, BACKPACKS, AND ACCESSORIES
Bags and accessories may be inspected to assess size, compartments, material, and appearance. For a standard change-of-mind return, they should not have newly caused scratches, stains, alterations, or excessive signs of use. Please include any supplied straps, accessories, tags, or dust bags where reasonably possible.
5. PRE-OWNED MERCHANDISE
If an item is expressly sold as pre-owned, its stated condition and disclosed signs of prior wear should be reviewed before purchase. Eligible pre-owned merchandise may be returned within the standard window in substantially the same condition in which it arrived, allowing for reasonable inspection. Undisclosed defects or material misdescriptions remain subject to applicable consumer rights.
6. NON-RETURNABLE ITEMS
Some products may be excluded from voluntary change-of-mind returns where allowed by law and clearly disclosed before purchase. Examples may include personalized merchandise and certain hygiene-sensitive items after use or unsealing. Any lawful restriction affecting intimate apparel or swimwear will be stated where applicable. A sale price alone does not automatically remove statutory rights or make a product ineligible for a remedy when defective.
7. HOW TO START A RETURN
Email hallo@oraoor.com with your order number, item name, reason for return, and any relevant photographs where reasonably available. Our team will review the request and provide return instructions for eligible merchandise.
Do not mail an item to ORAOOR's published business contact address without first receiving the authorized return destination. The returns processing address may vary by product and fulfillment arrangement.
8. RETURN METHOD
Approved returns are normally mailed to the designated return location. Package the item securely and follow the instructions provided. We recommend a trackable shipping method and keeping proof of shipment.
9. RETURN SHIPPING COSTS
For ordinary change-of-mind returns, customers generally pay the return postage charged by their chosen carrier, unless otherwise stated or required by law. The amount depends on the parcel and the authorized return destination.
ORAOOR does not charge an additional standard restocking fee for approved returns.
For verified incorrect, damaged, or defective merchandise attributable to ORAOOR or its fulfillment process, we will provide an appropriate remedy and cover reasonable required return shipping costs in accordance with applicable law. Any optional merchant-issued return label charge will be disclosed before use.
10. DAMAGED, DEFECTIVE, OR INCORRECT MERCHANDISE
Inspect your order promptly after arrival. If an item is damaged, faulty, incomplete, materially misdescribed, or different from what you ordered, email hallo@oraoor.com with the order number and a description of the issue. Photographs of the item and packaging may help our review where reasonably available.
Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate remedy. Your statutory rights are not limited by the voluntary return conditions above.
11. EXCHANGES
Customers may request an exchange for another available size, color, or replacement item. Exchange availability depends on stock and the circumstances. If a direct exchange is unavailable, an eligible return may be processed for a refund so that a new order can be placed. We will explain any applicable shipping responsibility before an exchange.
12. RETURN INSPECTION
Once an authorized return reaches the designated facility, the returned item may be inspected to confirm product identity, condition, included accessories, and return eligibility. We will contact you if additional information is reasonably necessary.
13. REFUND TIMING AND METHOD
Once an eligible return is received and approved, ORAOOR normally issues a refund to the original payment method within 10 business days of approval. The customer's bank or payment provider may take additional time to post the credit. Where law requires an earlier refund, the legal deadline applies.
14. ORIGINAL SHIPPING CHARGES
ORAOOR offers free standard shipping on accepted orders, so there is ordinarily no standard outbound shipping charge to refund. If an optional paid shipping service was selected, refundability of that charge depends on the circumstances and applicable law.
15. LOST SHIPMENTS
If a shipment is confirmed lost in transit or cannot be delivered, contact hallo@oraoor.com. We will review the shipment and provide an appropriate replacement or refund in accordance with applicable law.
16. REFUSED OR UNCLAIMED SHIPMENTS
If a package is refused, unclaimed, or returned due to an incorrect address or unpaid customs fees, contact us. Refund eligibility and any lawful shipping or return deductions depend on the circumstances and applicable legal requirements. Additional charges for an optional reshipment will be disclosed before resending.
17. ORDER CANCELLATIONS
To request cancellation, email hallo@oraoor.com as soon as possible after ordering. We will try to stop fulfillment before dispatch; cancellation cannot be guaranteed once the parcel has shipped. If an order cannot be shipped within the promised timeframe, we will provide appropriate notice and cancellation or refund options as required by law.
18. CONSUMER RIGHTS
Nothing in this policy restricts rights or remedies that cannot lawfully be excluded. Where applicable consumer laws provide additional protection, those rights will apply.
19. CONTACT
ORAOOR
Website: https://oraoor.com
Email: hallo@oraoor.com
Telephone: +1 (503) 417-9816
Business Address:
8832 S Eggleston Ave
Chicago, Illinois 60620
United States
Please include your order number for returns and refunds.